We are committed to providing high-quality products and ensuring your satisfaction. However, as our products are digital media (software) that can be instantly downloaded after purchase, there is no trial period or grace period. Once a purchase is made, the sale is final, and refunds are not provided unless specific conditions are met.
Before requesting a refund, we encourage you to contact our support team. We will do our best to assist you in resolving any issues you may have. Please allow 24-72 hours for our team to respond to your support request, although we strive to reply much sooner.
Refund Conditions
Refunds will only be granted if the product you downloaded is completely unusable. Refunds will not be provided if:
- You decide not to use the purchased product.
- You change your mind about the product after purchase.
- The product is compatible with your system, but you simply don’t want to use it.
Refund Exceptions
Refunds are not provided for:
- Products that are fully functional.
- Products that were downloaded and used after purchase.
- Items purchased by mistake or by someone with legal access to your account.
- The product does not function as expected due to your web server settings, plugin conflicts, or other custom configurations.
- If the product requires activation or a license key, and you encounter issues activating it or experience website disruptions during the process.
- If you do not receive support or you refuse to provide the support team access to investigate issues on your website.
Refund Process
If your request for a refund is approved, please note that:
- If a refund is processed, you will no longer have access to the premium products you downloaded.
- Refunds can take up to 14 days to reflect in your account.
- If the product was updated after purchase, the refund amount may be adjusted based on the product’s value after the update.
Please note that specific offers or discounts may have their own refund clauses, which will be visible or linked from the offer page.
By purchasing our products, you agree to our refund policy and are encouraged to review our Terms & Conditions and FAQs for additional details.